It was one of those early Saturday mornings and i had quite a number of appointments starting from 8am. So i rushed out of the house early and didn’t eat anything. After my first appointment i decided to stop by one of the restaurants i’ve had my eye on for quite sometime. It is a 24-hour restaurant so i was sure they would be open. It is located at Plot 367 cappdor galaxy mall Abuja, Nigeria.
I have been dragging my feet writing this review because it ended with mixed feelings. Scroll down to read the full jist.
The restaurant ambience was cool, neat and welcoming. The indoor space is quite small and can only sit a few people. It had a counter with pastry displays for the day, Large windows so you can get a view of the city and a small restroom for Convinence. The coolest part about the interior was the cute swing chair with a marble background. It was cute, but i wasn’t so sure about the weight capacity.
The outdoor space was nice and refreshing, it really gave a natural feel and you get a scenery of the road, trees and nature. Although i would say, it may be more suitable in the evening or at night.
The restaurant menu is very affordable, it can fit a budget of N6,000 for two. The menu holds a number of sweet and savory options. It also offers breakfast/snack/brunch and dinner options. They have cold and hot drink options as well (although half of it wasn’t available when i asked). One thing that turned me off with the menu was the fact that the menu had some corrections done on it with a pen which just seemed distasteful to me. I mean, i totally understand that prices are a bit unstable at the moment but there are honestly better ways to do things like this.
For my breakfast i ordered the pancake stack served with strawberries and my sister ordered a chicken shawarma.
Pancake stack – NGN2,500
The pancakes took about 30minutes to arrive, which was a long time for just 3 very small pancakes. Other ingredients on the plate were ready made so i didn’t think it should take that long. When the pancakes arrived, i thought the portion was too small but then it also dawned on me that it costs N2,500 so heyy…. nothing to complain about right ? I dived right in because i was really hungry and the first thing that happened was a syrup attack. Let me explain, The pancakes were beautifully plated, and i’m a heavy syrup kind of girl so i immediately went ahead to drizzle syrup on my pancakes. What i didn’t stop to think of or realize was that these pancakes were served on on flat plate and as i tried to put syrup on it and it flowed right off the plate to the table and almost poured on my outfit. I immediately had to stop everything and start cleaning it up with paper towels. That happened and i just went on to eat my pancakes with little to no syrup. I’m so used to syrup that i just couldn’t continue without it, so i decided to add a little more, but tactically this time. As i did that, i noticed some kind of particles which was weird because i don’t know of any maple syrup with particles and i stopped to look further and realized they were not particles but ’ANTS’ i had to pause and call on the waiter to show him, so he can see the ants for himself and he was like oh no! it must have been a mistake let me us tissue to remove them from your plate and i was STUNNED!!!!!!! i was like is he joking right now? This is how he resolves dead ants being in a customers food? I was honestly just short of words and i realized it’s really not his fault. He is definitely not properly trained by his employer(s). I just shook my head and left it at that. I was honestly shocked and disheartened.
Chicken Shawarma – NGN1,500
Unlike the pancake saga, the shawarma was nice. It was very juicy, the chicken was tastefully seasoned and it was medium sized(very ok for the price). However, it was served wrapped in a foil which didn’t make sense to me because it wasn’t for take out. Why not chop it into 2 and serve on the board without being wrapped? I wasn’t so surprised to be honest because my expectations had already dropped to 0. I had to slice it into 2 myself to get a good and insightful image on it.
I ordered the mixed fruit smoothie(small) and my sister had a sprite (soft drink).
Mixed fruit smoothie (small) – NGN2,000
The mixed fruit smoothie was honestly very nice. It contained watermelon, orange, pineapple, red apples, banana and ginger. My favourite thing about it was the taste of ginger. It was the single unproblematic thing about the restaurant.
Sprite – NGN300
TOTAL BILL – NGN6,300
I left this restaurant dissatisfied and with a heavy sigh. First of all, i think it shouldn’t be called a restaurant, it should be called a cafe. Secondly, i cannot overemphasize the importance of properly trained staff and good customer service. Bad service and undertrained staff can really take a toll on a business no matter how good the food is. I mean the food is good and it is affordable, but with the quality of service, i doubt if i would ever be returning. The sad thing is that, after sharing a few pictures on my instagram page quite a number of people have narrated different unfortunate encounters at the restaurant. It cannot be a bad day or a coincidence. They need to do better if they want to stay in business.
If you’ve had a similar experience or even a good one at Palominos restaurant, please do not hesitate to share. Thank you for reading!
DISLAIMER – This post is in no way intended to demean or tarnish the image of the business above. It’s Just a narration of my experience.